Transition ANOC/EOC process from manual process to a data-driven solution
Challenge: How to transition the ANOC/EOC process from a manual process to a data-driven solution for a regional managed healthcare company in the northeastern U.S.
Redesign of Medicare Pre-Enrollment Sales Kits
Challenge: Redesigning Medicare Pre-Enrollment Sales Kits for a regional managed healthcare company in the northeastern U.S. and efficiently managing production and distribution to members.
Implementation of marketing department workflow process, allowing for diversity of plan design, efficient approval process and communications/brand consistency
Challenge: Reengineering the marketing department for a regional managed healthcare company in the northeastern U.S. to include appropriate staff positions and processes, allowing for multiple plans types and target audiences while maintaining communications consistencies and brand standards.
Implementation of a single source solution and management of process workflow for annual Medicare enrollment period
Challenge: How to prepare a major managed healthcare client in the southeastern U.S. for tenfold membership growth and simultaneously manage the production and distribution of Medicare-required materials.