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Archive for July, 2016

Are you Prepared for an Audit of your HPMS Memos?

July 13th, 2016 | by Tonya Teschendorf

ComplianceTags: , No Comments »

If the Centers for Medicare and Medicaid Services (CMS) reviewed your procedures around Health Plan Management System (HPMS) memos tomorrow – would you be happy with the outcome?

Unfortunately for many health plans, the answer is, “No.”

With anywhere from 10 to 20 HPMS memos distributed each week, there’s a heavy burden on compliance departments to review, interpret and respond to these documents – and doing so properly doesn’t always happen. Read more »


4 Benefits to Using a Distributed Model for the Member Print and Fulfillment Process

July 11th, 2016 | by Doug Pray

Print & FulfillmentTags: , , No Comments »

For health plans, there are a number of challenges to managing the print and fulfillment of marketing and enrollment materials, including tight turnaround times and the potential for error during the mailing process.

As a result, many health plans are working to partner with third-party vendors that offer a distributed print model, where printing services are systematically distributed to printers according to their output capacity. These vendors can oversee and execute the entire print and fulfillment process – from the time that the documents are finalized to receipt of their delivery to members. Read more »